I have used Hander for 20 years in my commercial buildings. They have installed water heaters, radiant heat, repaired and installed new grease traps, dealt with frozen pipes along with numerous leaks and clogs.
Hander Inc sent a kind but incompetent man to run the gas lines in our home. This man admitted to us after about 6 weeks into the job that he had never run gas lines in a home before. We had continuous communication problems with this technician and the office where we kept being told the job was done when it was not. Toward the end of the job, during an inspection, we found it did not pass the city gas codes and parts of the job had to be redone. After complaining to the Hander Inc. managers about the slow speed, lack of capacity of the technician, and failure to meet city codes, another Hander Inc. Technician was sent to check the work. We were informed by this person that due to lack of good staff, this is the way Hander Inc works: They send lower skilled people first and only send out the more skilled technicians when complaints are lodged. This second technician checked the work, and then turned on the gas, declaring everything satisfactory. Unfortunately neither of these men found that one of the valves connecting a bend in a pipe had never been tightened. That night my family, including two children under 5 years of age, slept in the house all night with a major GAS LEAK. In the morning we noticed the whole house smelled of gas and, after removing the children, made an emergency call to a different company who came immediately. This company was the one who found the valve so loose that it moved around with light touch of a finger. There are no words for how we feel after this experience and the danger in which Hander Inc place us, and our small children.
We have used Hander for several issues and have been very satisfied with their service. When our sump pump failed, other companies said they could help us in a day or two. Hander came out within an hour, replaced the sump, and kept us from incurring significant damage to our finished basement. If you want prompt, courteous service, call Hander.
Our total bill with them for the "work" was over $7,000. At the time of writing this review we are still waiting for Hander Inc's response to our written complaint about the situation. We intend to take legal action against them.
I would highly recommend Hander Plumbing and Heating, I wouldn't use anyone else.
Pinnacle Hospitality
My kitchen faucet needed to be replaced. While it was only 11 years old, the mounting hardware had become badly corroded with rust. I called Hander to replace the old faucet with a new one. They made a service appointment for the next work day. The service tech was a nice guy and unbelievably fast. The cost was exactly what was quoted to me on the phone. I am extremely pleased with Hander and will call on them for all of my future plumbing and heating needs.
I had a great experience with a local plumber I just had to share! We lost a water pump for a boiler that was in one of my commercial buildings, I called Karen at 9:30am when the pump started pouring water in the boiler room. Troy was at my building in 20 minutes. He worked on the pump, gave my model number and assured me that the back up pump would keep the building heated. An hour later called and provided me with a quote for a new pump along with different options and how they compare.
Brian
We had a broken pipe in the wall in the bathroom. Got the water slowed down and called Hander to see about a plumber. Travis said they could have one here in less than two hours. Rick was here in less than two hours and looked over the problem. He made one trip to his van and returned with everything he needed to fix the broken pipe. Very efficient. He was done in about an hour and he deserves a big attaboy.
Real Estate Manager
Hander Inc Plumbing Heating is a US Plumber based in Sioux Falls, South Dakota. Hander Inc Plumbing Heating is located at 2407 W 5th St, Sioux Falls, SD 57104, USA.
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