Garbage service and very rude. Would not suggest!
Great staff but they charged me $220 for my truck being there for only 3 hours
I had called roadside assistance to get a jump start due to it being extremely cold outside and they called these guys. I had an estimate of about 2 hours wait time. 3 and a half hours later, they still hadn't showed up and not a single call that either the insurance company or myself made had been answered. Not a very reliable company. First time that I had gone through them and probably the last time. It has now been 10 and a half hours and still no sign of them.
I work for a company who sells used vehicles we called All American Towing(10/12) to tow vehicle to Mark Juhl for repair for a new customer; we gave special instructions for DRIVER to contact customer residence 500 ft from location of car to get keys. Driver didn't get keys drug vehicle on trailer and delivered to shop. Since we had no keys we tried to get some made but local locksmith couldn't program key. We contacted the tow company again to request driver go back to customer residence for the keys; this was completed Friday evening (10/14). The driver didnt drop the keys at the shop until (10/17) after we called them due to the shop still not having the keys.
I needed one of my work trucks towed due to an accident and they had a very quick response time. Thanks for the help and great service!
I called the tow shop to speak with supervisor spoke to male who just made excuses for them dropping the ball. He said the shop was closed and other excuses, but the shop has a night drop there is not excuses. They also seemed not to have any sense of urgency about the situation. The customer is completed upset and wanting to return vehicle which is a huge financial loss.
Update: I was contacted by All American in an effort to resolve above stated situation. They have offered to help with getting vehicle back to the customer. I have decided not to remove this post due to the overall impact to our customer and a 3 day delay on repairs due to lack of keys. Appreciation for the follow up and effort in helping the customer get vehicle returned.
All American Towing is a US Point Of Interest based in Sioux Falls, South Dakota. All American Towing is located at 1812 N K Ave, Sioux Falls, SD 57104, USA.
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