I got three massages as a gift and was told that they expire at the end of March, so I call to schedule and they say my massages expired March 11 and there's nothing they can do! Not only that, when I scheduled my first massage they kept asking for a credit card even though it was paid for, and they didn't seem to understand that they have already been paid! After a long conversation with a manager they finally agree that it's ridiculous to require a credit card for a massage that's already paid for. My sister got the same gift and when she scheduled her massage she had to go through the whole process again. Their customer relations are absolutely horrible and I will never be doing any business with them again in the future, unless I somehow decide I want one massage for the price of three.
Cancelled my membership in time for it to not deduct this month because I could no longer afford it, unfortunately massage envy took the liberty of deducting the full membership amount out of my account without my authorization or permission, I have paperwork stating that it was to be canceled, and no funds were to be deducted any longer, I called and was told it would be reversed right away, now as I call back again I learned that it will take 5 to 10 business days for the money to go into my account, this is a really hard situation for me. I did everything that I was supposed to do to cancel this account, I did it and they still took money from me even though I don’t have the membership, really disappointed, and I won’t be going back once I do have the money again to continue.
Staff turnover has made it hard to build the long term relationship that makes for a healthy massage.
Truly an amazing experience. Thank you for finally opening on the East side! I am going to have my wife get a facial. The girls at the front desk told me how awesome and relaxing they are.
I had an amazing massage. Thanks Brooke!
Massage Envy Sioux Falls North is a US Health facility based in Sioux Falls, South Dakota. Massage Envy Sioux Falls North is located at 704 S Highline Pl, Sioux Falls, SD 57110, USA.
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