Maybe the Irony here is the Slogan...
First time at buying a Mercedes Benz cargo van. They explained all the features and even let me measure the van interior cargo space. Always polite and asked if I had any questions. I came from out of town to purchase the van. I purchased the van a few weeks later. I had questions after the sale and they helped get me the answers I needed. I have driven a lot of cargo vans in my business. Since 1999 in fact. This is the first dealership to handle any questions and help me out with service options after the sale. They just don't sell you a vehicle and then abandon you after the sale. They are there to help. I would buy another Mercedes Benz in a heartbeat. Patrick did an excellent job showing it and Kelly did a good job at everything else.
In today's uber competitive global market based around technologies, you would assume these luxury branded companies would have an understanding of how to retain their customers. Mercedes Bens is Not the only company with high tech vehicles. The technologies in these luxury vehicles changes ever single Year. Lexus & Audi create vehicles with similar if not better technologies options than Mercedes Bens, BMW & Cadillac. Based from my experience with Luxury Auto-malls executives, it is obvious Customer Service, Customer Care is non existent. When I leased my C300 from Mercedes Bens, My expectations were simple. If my car broke down I expected to be taken care. Basically any unforeseen issues involving my vehicle would be taken care of with the ease of a phone call. A company that was on my side, that took care of me and didn't expect me to know anything about the engineering or mechanical specifications of the vehicle. I simply wanted to know I had was being taken care of when issues arose with my vehicle. The Slogan "The best or nothing" along with the Branded promises made by Mercedes Bens had paid off for the Mercedes Bens Marketing team. The only problem was execution, they failed in every way possible to ensure they retained me as a client. After my 2015 C300 was involved in a Single-vehicle collision that required mechanical and body repairs. It was a Shock when the dealership refused to assist me in providing a loaner vehicle. The body shop that is also owned by the same company as Luxury Auto Mall (Abra body shop) also refused to provide me with transportation. Considering my lease payment is over $600.00 a month and my perfect payment history through over half of the lease, one would assume it would be top priority to take care of its client. Not Once did anyone in these companies ask me if I was ok, or how they could help me. No... they simply left me stranded. I was forced to rent a vehicle for 30 days, costing me thousands of dollars, on top of that I still have to pay a nearly $700.00 lease payment for a vehicle that sat outside the body shop for over a month.
On the phone for 15 minuets waiting to talk to someone.I was Interested in getting some service work done. Kept on getting sent back to front desk. Was a waste of time. Thumbs Down.
"The best or nothing" is a Branded Phrase used by Mercedes Bens, a company founded in 1886 that consistently revolutionized the automotive industry..decade after decade.
Thank you Josh !
Ali from Sprinter Experts
Great service!!!
Never in my life have I leased a vehicle. My late husband was a diesel mechanic. All of the vehicles our family had were hand picked, inspected and paid for in cash. Our family has the luxury of an having an "In house" mechanic. After 9 years of being a widow, the burden of maintaining a vehicle became to much.
I highly recommend this location! Very friendly stuff! I came there during my RV trip to Toledo and got the battery replaced in no time! They even have a playground for children which was so great for our family!
"The best or nothing"
I urge every person shopping for a luxury vehicle to shop at Lexus or Audi. The True value in the Luxury market is Client Care. Mercedes Bens and Luxury Auto Mall do not value their clients.
I am currently in the process of writing a detailed book explaining this entire situation. This book will share my experiences that I will share to the world for free. I will be making an educational video explaining my situation in depth and detail so that all of the hard working millennials who will be transitioning to the luxury vehicle market can make an educated buying decision. The last thing I want to see happen is a young family get stranded by a brand they trusted to take care of their families during the hardest times of life.
IF YOU'RE IN THE MARKET FOR A LUXURY VEHICLE, THE ONLY TEST DRIVE THAT REALLY MATTERS IS THE SERVICE AND CARE PROVIDED BY THE INDIVIDUALS THAT PUNCH IN AND OUT EVERY DAY.
VISIT THE DEALERSHIP FOR 3-6 MONTHS PRIOR TO MAKING YOUR DECISION ON A VEHICLE. THE BIGGEST VALUE TO US AS CONSUMERS IS THE CARE PROVIDED.
By a simple Google search of the phrase, "The best or nothing" you'll find Mercedes Benz owns the top 3-6 spots on the first page of the google search.
TEST THE PEOPLE INSIDE EVERY DEPARTMENT.
The best I did not get, but the company delivered Hard on "Nothing".
Mercedes Bens, although expensive, was who I trusted to end the burden.
Mercedes Benz Of Sioux Falls is a US Car Dealer based in Sioux Falls, South Dakota. Mercedes Benz Of Sioux Falls is located at 4410 W 12th St Suite 2, Sioux Falls, SD 57107, USA.
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