3
500 E 50th St N, Sioux Falls, SD 57104, USA
Sioux Falls, South Dakota 57104
+1 605-339-9164

Unbelievable service. Walked in with just an idea of what I needed and no real application to give them to go off of for the switch I needed. The gentleman that helped me took the time to look up different applications for me in order to narrow down my options and help me decide on which switch would work best for me. As a consumer in a day and age where customer service is slowly going to the wayside and making way to online purchasing where there is no human interaction it was extremely refreshing to walk in and be met by such helpful people. (and a personality besides). You guys have a GREAT team at that retail counter and this being my first experience with Grainger in Sioux Falls I assure you that you have gained a customer as well as all of the other customers that I intend to send your way!! I would also like to mention that I stopped at 5 different places trying to find the type of switch I was looking for and all I found was a lot of attitude and confusion around the fact that I could not provide a model# or part# for the part that I needed so the fact that your team jumped right up and started digging to help me out and find what I needed was a true testament to what your company is doing for you customers. FIVE STAR SERVICE ALL THE WAY!!!!

Just horrendous.

Unbelievably poor customer service. The tall skinny guy with dark hair and glasses had no idea how to run the system and didn't even know what he was looking for, even though I had told him multiple times exactly what I wanted: a small tri wing screwdriver. After 10 minutes of him slowly clicking and typing even slower, he goes to the back and gets me the exact opposite of what I asked for: a giant phillips head screwdriver. After another 15 minutes he finally called over his superior who did the same thing, just searching the same thing over and over and telling me they didn't have any of what I wanted (I was looking at the screen, it did say they had some in stock, but they didn't ever go back again to actually do their job and look). That took another 20 minutes, and I finally had them cancel my order (why they charged me before showing me the product I have no idea) and I told them I would be taking my business elsewhere.

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Grainger Industrial Supply — Store in Sioux Falls

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Grainger Industrial Supply

Store at 500 E 50th St N, Sioux Falls, SD 57104, USA. Here you will find detailed information about Grainger Industrial Supply: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    8:00 AM – 5:00 PM
  • Tuesday
    8:00 AM – 5:00 PM
  • Wednesday
    8:00 AM – 5:00 PM
  • Thursday
    8:00 AM – 5:00 PM
  • Friday
    8:00 AM – 5:00 PM
  • Saturday
    Closed
  • Sunday
    Closed

Rating

3
/
5
Based on 3 reviews

Contacts

Categories:
State:
South Dakota
Address:
500 E 50th St N, Sioux Falls, SD 57104, USA.
City:
Sioux Falls
Postcode:
57104

About Grainger Industrial Supply

Grainger Industrial Supply is a US Store based in Sioux Falls, South Dakota. Grainger Industrial Supply is located at 500 E 50th St N, Sioux Falls, SD 57104, USA.


Please contact with Grainger Industrial Supply using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Grainger Industrial Supply opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Grainger Industrial Supply

  • Aidan
    Added 2016.01.15
    Unbelievable service. Walked in with just an idea of what I needed and no real application to give them to go off of for the switch I needed. The gentleman that helped me took the time to look up different applications for me in order to narrow down my options and help me decide on which switch would work best for me. As a consumer in a day and age where customer service is slowly going to the wayside and making way to online purchasing where there is no human interaction it was extremely refreshing to walk in and be met by such helpful people. (and a personality besides). You guys have a GREAT team at that retail counter and this being my first experience with Grainger in Sioux Falls I assure you that you have gained a customer as well as all of the other customers that I intend to send your way!! I would also like to mention that I stopped at 5 different places trying to find the type of switch I was looking for and all I found was a lot of attitude and confusion around the fact that I could not provide a model# or part# for the part that I needed so the fact that your team jumped right up and started digging to help me out and find what I needed was a true testament to what your company is doing for you customers. FIVE STAR SERVICE ALL THE WAY!!!!
  • Cody
    Added 2015.08.20
    Just horrendous.
  • Adrian
    Added 2014.09.04
    Unbelievably poor customer service. The tall skinny guy with dark hair and glasses had no idea how to run the system and didn't even know what he was looking for, even though I had told him multiple times exactly what I wanted: a small tri wing screwdriver. After 10 minutes of him slowly clicking and typing even slower, he goes to the back and gets me the exact opposite of what I asked for: a giant phillips head screwdriver. After another 15 minutes he finally called over his superior who did the same thing, just searching the same thing over and over and telling me they didn't have any of what I wanted (I was looking at the screen, it did say they had some in stock, but they didn't ever go back again to actually do their job and look). That took another 20 minutes, and I finally had them cancel my order (why they charged me before showing me the product I have no idea) and I told them I would be taking my business elsewhere.
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